Frequently Asked Questions

  • About Exim bank online

    Welcome to the all-new Exim bank online, our Online Banking service is equipped with more than 50 value added services! Exim bank online is our Online Banking service that allows you to bank when and where it suits you, and our security precautions mean your money is kept safe at all times. It’s flexible banking 365 days a year. To use this service, all you require is an internet enabled phone, PC or laptop.

    What's in it for you?
    • It's Secure
    • It's fast, easy to use and convenient
    • It's available 24 x 7
    • It's accessible worldwide
    • It allows you to complete all your banking transactions instantly at the comfort of your home/workplace
    • Browse through our FAQ section and have all your questions on Exim bank online answered. If you still cannot find what you are looking for, you can call us on 0800 780 111 or e-mail to customercare@eximbank.co.tz
  • Who can register for Exim bank online?

    The following customers can register for Exim bank online instantly:

    • Current Savings/Deposit Account Holders
    • All Individual Accounts where the Account Holding Pattern is “Single” & holding Account Number will be entitled to view their existing relationships & transact over Exim bank online
    • All Individual Accounts where the Account Holding Pattern is "Joint" and having an Account Number will be entitled to view rights over Exim bank online.
    How can I register for Exim bank online?

    Before you start the registration process, you will need one of the following:

    Your CIF Number / Account Number & DOB OR Your 16 digit Debit Card Number and Debit card PIN followed by OTP authentication To register for Exim bank online, simply follow the steps given below,

    Step 1 – Click on the “Register for Exim bank online” button on the login page. Enter the required information

    Step 2 - Enter the requested authentication

    Step 3 - Select your own User Id and Password

    EXIM will run a Backoffice verification process to confirm the accuracy and the athenticity of the information provided by you. If you qualify the registration process will be completed and you will become a prestige member of Exim bank online.

    I am a debit card holder but do not remember my card PIN.

    You can request for a duplicate PIN by calling 0800 780 111 or EXIM PROCESS to reset debit card password.

    Can I use my existing login credentials to access the new Exim bank online?

    Yes, you can use your existing credentials to access the all new Exim bank online.

  • Our all new Exim bank online is loaded with more than 50 value added services. Some of the key services available are:

    Account Services
    • View Portfolio
    • View / Download Statements
    • Open New FD
    • Register for eStatement
    • Manager's Cheque Request
    • Inquire Cheque Status
    • Cheque Book Request
    • Apply for New Products
    Deposit Services
    • View / Download Term Deposit Details
    • Open New Term Deposit
    • Break Deposit
    Payments Services
    • View Payment History
    • Manage Payee List
    • Pay Saved Billers
    • Pay New Billers
    Fund Transfer Services
    • Transfer Funds Between Own Accounts
    • Transfer to Other EXIM Accounts / Credit Cards
    • Domestic Transfers (Within Tanzania) using TISS
    • Manage Beneficiary list
    • Schedule Pay Later / Standing Instructions
    • View / Manage Standing Instructions
    • View Transfer and Payments History
    Loan Services
    • View Loan Details
    • Request for Installment Deferment
    • View Loan Statement
    • Loan Repayment Request
    Can I use my existing login credentials to access the new Exim bank online?

    Yes, you can use your existing credentials to access the all new Exim bank online.

  • I do not know my User Id

    You can instantly retrieve your User Id online by clicking the “Forgot your User Id” link available on the login page and entering the information required.

    You can also call us on 0800 780 111 and speak to a Phone Banking agent for assistance. EXIM will run a verification process to identify the authenticity of your request.

    I do not know my login password

    You can instantly reset your login password online by clicking on the “Reset Password” link available on the login page and entering the information required. EXIM will run a verification process to identify the authenticity of your request.

    I cannot login as my User Id is locked

    If you have exceeded the number of permissible attempts in entering your login credentials, as a security measure, your Exim bank online profile will be locked. To activate it:

    Click on the “Reset Password” link available on the login page and enter the information required Call us on 0800 780 111 and speak to a Phone Banking agent for assistance. EXIM may run a verification process to identify the authenticity of your request before unlocking your account.

    I cannot login as my User Id is disabled

    If your User Id is disabled, you can activate it by calling Phone Banking unit on 0800 780 111. EXIM will run a verification process to identify the authenticity of your request.

    I cannot reset my password/ security questions as my Online Banking profile is disabled?

    If you have exceeded the number of permissible attempts in entering your login credentials, as a security measure, your Exim bank online profile is disabled. To activate the same, please call our Phone Banking unit on 0800 780 111. EXIM will run a verification process to identify the authenticity of your request.

  • We support the following desktop/ mobile browsers. If you are not using one of these browsers (or versions) to interact with our website, please download or upgrade to a new browser or supported version from any of the sites below. If you choose not to upgrade your desktop browser, your experience may not be optimal or you may not be able to use certain tools on our website. This site can be best viewed at 1366x768.

    Online Banking
    Google Chrome 40+, Mozilla Firefox 40+, Internet Explorer 11 Windows 7
    Google Chrome 40+, Mozilla Firefox 40+, Internet Explorer 11 Windows 8.1
    Google Chrome 40+, Mozilla Firefox 40+, Internet Explorer 11 , Microsoft Edge 25.1 Windows 10
    Google Chrome 40+, Mozilla Firefox 40+, Safari 7 Mac 10.11
    Google Chrome 40+, Mozilla Firefox 40+, Safari 7 Mac 10.10
    Google Chrome 40+, Mozilla Firefox 40+, Safari 7 Mac 10.9(Mavericks)
    Mobile Banking
    Safari 8 IOS 9.1
    Safari 8 IOS 9
    Safari 8 IOS 8
    Google Chrome 40+, Mozilla Firefox 40+ Android v4.4.2
    Google Chrome 40+, Mozilla Firefox 40+ Android v5.0.0
    Google Chrome 40+, Mozilla Firefox 40+ Android v5.1.0
    IE 11 Windows 8
    IE 11 Windows 8.1
    IE 11, Microsoft Edge 25.1 Windows 10
    BB 10 Blackberry 10
  • Fraudsters generally send e-mails to customers of various banks asking them to update confidential account information such as debit/credit card numbers, Internet Banking User Id & Passwords or account numbers by clicking on an e-mail link or by visiting a website.

    Please note:

    EXIM will never seek such information from its customers in any online communication media. Do not divulge any personal or confidential information. If you receive an e-mail that appears to be suspicious, do not reply to it or click on the link provided. Immediately report the matter to us by calling our Phone Banking unit on 0800 780 111 or forwarding the e-mail to us at customercare@eximbank.co.tz If you suspect that you have become a victim of a fraudulent e-mail and have already provided some sensitive information, please contact us immediately on 0800 780 111.