Privacy Policy

  • Exim Bank is bound by the Cybercrime Act (2015) and will protect your personal information in accordance with this and any other Tanzanian Privacy laws and regulations. These principles govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information. If you would like more information about how we protect your privacy, please contact us.

    About this Disclaimer :
    This disclaimer explains how we manage your personal information.

  • Personal information includes any information or opinion, about an identified individual or an individual who can be reasonably identified from their information. The information or opinion will still be personal information whether it is true or not and regardless of whether we have kept a record of it. The information that we seek to collect about you will depend on the products or services that we provide. If you do not allow us to collect all of the information we request, we may not be able to deliver all of those services effectively.

  • When you apply for our products or services we may ask for identification information. This could include your name, address, contact details and date of birth, and any other information that we are authorized to collect it and if you choose to supply it. Throughout the life of your product or service, we may collect and hold additional personal information about you. This could include transaction information or making a record of queries or complaints you make and any additional information that may be needed to ensure services are available. The collection of sensitive information is restricted by the CyberCrime Act. This includes information about your religion, racial or ethnic origin, political opinions, criminal record, and sexual orientation. This information is only collected if it is necessary to provide you with a specific product or service and you have consented to that collection.

  • The main reason we collect, use, and hold personal information is to provide you with products and services. This includes:

    • Checking whether you are eligible for the product or service
    • Assisting you where applications are not completed
    • Providing the product or service
    • Helping manage the product or service

    From time to time, we may also use your information to comply with legislative or regulatory requirements in any jurisdiction, prevent fraud, crime or other activity that may cause harm in relation to our products or services and to help us run our business. We may also use your information to tell you about products or services we think may interest you.

  • We collect most personal information directly from you. For example, we will collect your personal information when you apply for or use a product or service or talk to us in person or on the phone. We also collect information from you electronically. For instance, when you visit our website or whenever you apply for or access our products and services electronically (see “Do we collect personal information electronically?”). We may also collect personal information about you from:

    • Publicly available sources of information, such as public registers
    • Your representatives (including your legal adviser, financial adviser, executor, administrator, guardian, trustee, or attorney)
    • Your employer
    • Other organizations, who jointly with us, provide products or services to you
    • Commercial information service providers, such as companies that provide fraud prevention reports

  • We are required or authorized to collect:

    • Certain identification information about you by the Anti-Money Laundering Act (2012) and Prevention of Terrorism Act (2002) and other related regulations
    • Your Tax information Number, if you provided, by the Income Tax Act
    • If you have applied for credit or provide a guarantee, certain information about your financial position under the Credit Reference Databank Act (2012)
    • Other banking regulatory requirements and regulations

  • Much of the information we hold about you will be stored electronically within Exim Bank data centers and related external service providers. Some information we hold about you will be stored in paper files. We use a range of physical and electronic security measures to protect the security of the personal information we hold. For example:

    • Access to information systems is controlled through identity and access management
    • Employees are bound by internal information security policies and are required to keep information secure
    • All employees are required to complete training about information security
    • We regularly monitor and review our compliance with internal policies and industry best practice
    • We take reasonable steps to destroy or permanently de-identify any personal information after it can no longer be used

  • We may also provide personal information about our customers to organizations outside Exim Bank but within the legal framework as stipulated by laws and regulations of the United Republic of Tanzania. To protect personal information, we enter into contracts with our service providers that require them to comply with any related Privacy Acts. These contracts oblige them to only use the personal information we disclose to them for the specific role we ask them to perform. Generally, we disclose personal information to organizations that help us with our business. These may include:

    • Our agents, contractors and external service providers (for example, technology service providers)
    • Authorized representatives and credit representatives who sell products and services on our behalf
    • Payment systems operators (for example, merchants receiving card payments)
    • Other organizations, who jointly with us, provide products or services to you
    • Other financial services organizations, including banks
    • Debt collectors
    • Our financial advisers, legal advisers or auditors
    • Your representatives (including your legal adviser, accountant, mortgage broker, financial adviser, executor, administrator, guardian, trustee, or attorney)
    • Fraud bureaus or other organizations to identify, investigate or prevent fraud or other misconduct
    • External dispute resolution schemes
    • Regulatory bodies, government agencies and law enforcement bodies in any jurisdiction

    We may also disclose your personal information to others outside the Exim Bank where:

    • We are required or authorized by law or where we have a public duty to do so
    • You may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances
    • We are otherwise permitted to disclose the information under related Privacy Acts

  • We may disclose your personal information to a recipient which is located outside United Republic of Tanzania. This includes:

    • Exim Bank Subsidiaries
    • Exim Bank’s service providers which may be located in other countries
    • For international transactions, such as currency exchanges, we may need to disclose your information to the corresponding international party in order to process the transaction

    The countries we disclose your information to will depend on the details of the transaction you ask us to carry out.

  • We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by Exim Bank or one of its preferred providers. We may offer you products and services by various means, including by mail, telephone, email, SMS or other electronic means , such as through social media or targeted advertising through Exim Bank or non-Exim Bank websites. We may also disclose your personal information to companies outside the Exim Bank who assist us to market our products and services to you. If you don’t want to receive marketing offers from us please contact us. Do we collect personal information electronically?

    We will collect information from you electronically, for instance through internet browsing, mobile or tablet applications. Each time you visit our website, we collect information about your use of the website, which may include the following:

    • The date and time of visits
    • Which pages are viewed
    • How users navigate through the site and interact with pages (including fields completed in forms and applications completed)
    • Location information about users
    • Information about the device used to visit our website
    • IP addresses

    We use cookies when you visit our site. One of the reasons for using cookies is to offer you increased security. The cookies we send to your computer cannot read your hard drive, obtain any information from your browser or command your computer to perform any action. We won’t ask you to supply personal information publicly over Facebook, Twitter, or any other social media platform that we use. Sometimes we may invite you to send your details to us via private messaging, for example, to answer a question about your account. You may also be invited to share your personal information through secure channels to participate in other activities, such as competitions.

  • You can request access to the personal information we hold about you. You can also ask for corrections to be made. To do so, please contact us. There is no fee for requesting that your personal information is corrected or for us to make corrections. There are some circumstances in which we are not required to give you access to your personal information. If we refuse to give you access to or to correct your personal information we will give you a notice explaining our reasons except where it would be unreasonable to do so. If we refuse your request to correct your personal information, you also have the right to request that a statement be associated with your personal information noting that you disagree with its accuracy. If we refuse your request to access or correct your personal information, we will also provide you with information on how you can complain about the refusal.

  • If you are concerned about how your personal information is being handled or if you have a complaint about a breach by us of the United Republic of Tanzania Privacy Principles, please contact us. We will acknowledge your complaint as soon as we can after receipt of your complaint. We will let you know if we need any further information from you to resolve your complaint. We aim to resolve complaints as quickly as possible. If your complaint is taking longer, we will let you know what is happening and a date by which you can reasonably expect a response.

  • You can contact us through a portal on our website (http://www.eximbank-tz.com/ContactUs.aspx); by calling our Call Center on +255 784 107 600; via email at customerservice@eximbank.co.tz; by visiting any of our branches (see http://www.eximbank-tz.com/ATMBranchLocator.aspx) or by mailing Exim Bank (T) Ltd, P.O.Box 1431, Dar es Salaam, Tanzania.

  • We may change the way we handle personal information from time to time for any reason. If we do so, we will update this Disclaimer Note. An up-to-date version will be placed on our website. This policy is current as at 1 September 2016. From time to time, we may make changes to our policy or policies, processes and systems in relation to how we handle your personal information. We will update this disclaimer to reflect any changes.